Refund policy

Refund & Return Policy

Last updated: Aug 13 2026

At Aussietactix, your satisfaction matters to us. If something isn't right with your order, we're here to help.

Return Window

You have 30 days from the date you receive your item to request a return. To be eligible, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging
  • Accompanied by the receipt or proof of purchase (order number or confirmation email)

How to Start a Return

  1. Contact us at info@aussietactix.com or through our Contact Us page with your order number and the reason for your return.
  2. Our support team will confirm your return and provide instructions, including the return address.
  3. Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund.

Please do not send items back before contacting us, as this may delay processing.

Refunds

  • Approved refunds are issued to your original payment method within 5–10 business days.
  • Shipping costs are non-refundable, except where the return is due to our error (e.g. wrong or defective item).
  • If more than 10 business days have passed since your refund was approved and you haven't received it, please contact us at info@aussietactix.com.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with your order number and a photo of the item. We'll arrange a replacement or full refund at no extra cost to you, including return shipping where applicable.

Exchanges

We're happy to exchange an item for a different size, color, or product of equal value. Contact us to arrange an exchange — the fastest way is to request a refund for the return and place a new order.

Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Items marked as final sale
  • Items returned more than 30 days after delivery

Cancellations

Orders can be cancelled free of charge before they ship. Once an order has shipped, our standard return policy applies.

Contact Us

Questions about returns or refunds? We're here to help:

Aussietactix Stroombanklaan 86 Oostende 8400, Belgium

Preferred contact method: Email — we aim to respond within 24 hours.